Each of our retailers is responsible for the fulfillment of their products ordered by customers through House of Home.
The shipping methods they use will vary depending on the product type, its size and weight, and the distance between the customer’s shipping location and the store or warehouse.
Whilst every effort is made to include an accurate freight cost at the time of checkout, there may be times when due to dimensions, weight, distance, or location, a retailer may need to charge additional shipping. This is not a common occurrence, but retailers do reserve this right.
Whilst every effort is made to dispatch product as soon as your order is processed and received by the retailer, in practical terms the actual number of days can vary greatly. Some of the products featured on our site are made to order, and custom made, and these will definitely have a longer lead time than other products. If you have a tight timeline, for what ever reason, it’s always best to phone your retailer after you’ve placed the order to explain your requirements. When your item has been despatched, you’ll receive a confirmation email which will include the tracking information for your shipment. Freight and delivery enquiries are best handled directly by the retailers you have purchased from.
Click & Collect
Click & Collect is a great way to secure a product & still get all the benefits of heading instore. Once again if you have a tight timeline, we recommend phoning your retailer once you’ve placed the order to explain when you’d like to collect it. You can also organize your own pick up from the store of a Click & Collect item.